Frequently Asked Questions (FAQ)

Welcome to Kartly! We've answered some of the most common questions to help make your shopping experience easy and convenient.

1. What is Kartly?

Kartly is an online shopping store offering a variety of everyday products across categories such as Beauty, Fragrance, Pet Care, and Tech & Gadgets.

2. Where do you ship?

We currently ship to the United States, United Kingdom, and Canada.

3. How long does shipping take?

Orders typically take 1–3 business days to process. After processing, delivery generally takes 2–5 business days. Delivery times may vary depending on the destination and shipping conditions.

4. How much does shipping cost?

Our standard shipping fee is a flat rate of $10 per order, subject to the shipping options available at checkout.

5. How can I track my order?

Once your order has shipped, tracking information may be provided when available. You can use the tracking details to check your shipment's progress through our order-tracking page or the carrier's website.

6. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and eligibility.

7. Can I cancel my order?

You may request a cancellation while your order is still being processed. Once your order has shipped or a shipping label has been created and the order is ready for shipment, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

8. What is your return policy?

We accept returns for products that arrive damaged, defective, or broken. You must contact us within 30 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

Products that arrive in good condition are generally not eligible for return under our standard policy, except where required by applicable law.

9. How do I request a refund?

Contact us at kartly.shop@gmail.com with your order number and evidence of the damage or defect. Once your return is approved and the returned item has been received and inspected, we will notify you about your refund.

Approved refunds are issued to the original payment method. Processing times may vary by payment provider.