Return and Refund Policy

At Kartly, customer satisfaction is important to us. We want you to have a smooth and convenient shopping experience. Please review our return and refund policy before placing an order.

1. Return Eligibility

We accept returns for products that arrive damaged, defective, or broken.

To request a return, please contact us within 30 days of receiving your order. Include your order number and clear photos or videos showing the damage or defect.

Products that arrive in good condition are generally not eligible for return under our standard policy, except where required by applicable law.

2. How to Request a Return

To initiate a return, email us at kartly.shop@gmail.com with:

• Your order number

• A description of the problem

• Clear photos or videos showing the damage or defect

Our team will review your request and provide return instructions if approved. Please do not send any product back before receiving authorization and instructions from our team.

3. Refund Process

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless required by applicable law or otherwise agreed by Kartly.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless applicable law requires otherwise or Kartly agrees to cover them.

If your item arrives damaged, defective, or broken, please contact us before returning it so we can review the issue and provide the appropriate instructions.

5. Exchanges

Exchange requests may be made before an order begins processing. Once an order has been processed for shipment or shipped, changes or exchanges may no longer be possible.

Please contact us as soon as possible if you need to request an exchange.

6. Order Cancellations

You may request cancellation while your order is still being processed. Once your order has shipped, or a shipping label has been created and the order is ready for shipment, cancellation may no longer be possible.

Please contact us promptly if you wish to cancel an order.

7. Contact Us

If you have questions about our Return and Refund Policy, please contact us:

Store Name: Kartly
Website: https://kartly.shop
Email: kartly.shop@gmail.com

We appreciate your trust in Kartly and will do our best to resolve eligible return and refund requests fairly and promptly.

Kartly — Everyday Finds. Better Living.

This policy does not limit any consumer rights that apply under relevant laws.