Shipping Policy

At Kartly, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Destinations

Kartly currently ships to the following countries:

• United States

• United Kingdom

• Canada

Available shipping destinations and options will be displayed at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take longer during busy periods, promotional events, or when additional order verification is required.

You will receive a shipping confirmation and tracking information when available once your order has been dispatched.

3. Shipping Time

After processing, estimated delivery generally takes 2–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather conditions, customs procedures, and other circumstances beyond our reasonable control.

4. Shipping Fees

We offer standard shipping at a flat rate of $10 per order, subject to the shipping options available at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

Customs duties, import taxes, or other fees may apply to international shipments where required. Customers are responsible for such charges unless otherwise stated or required by applicable law.

5. Order Tracking

Once your order has shipped, tracking information may be sent to the email address provided at checkout.

You can use the tracking link in your shipping confirmation email to check the latest available delivery updates.

Please allow some time for tracking information to appear after dispatch, as carrier systems may not update immediately.

If you have not received tracking information or need assistance, contact us at kartly.shop@gmail.com.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Additional charges or delivery issues may arise from incorrect or incomplete addresses.

7. Delayed or Missing Orders

Although we work to help ensure timely delivery, delays can occur due to carrier issues, severe weather, customs processing, or other unexpected circumstances.

If your order appears delayed or has not arrived within the estimated delivery window, please contact us with your order number so we can help review the available tracking information.

8. Damaged Orders

If your order arrives damaged, defective, or broken, please contact us within 30 days of receiving your order.

Include your order number and clear photos or videos showing the damage. Our team will review your request in accordance with our Return and Refund Policy.

9. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact us:

Store Name: Kartly
Website: https://kartly.shop
Email: kartly.shop@gmail.com

We appreciate your business and thank you for shopping with Kartly.

Kartly — Everyday Finds. Better Living.